Returns and Exchanges

Thank you for your purchase. Refunds for change of mind will not be accepted. However, if you find any malfunction or faults with your purchased product, you may return it to us for an exchange. Please see below for more information on our return policy.

Exchange Process

To return an item, please email customer service at [email protected] or contact: 0777 352575. We will guide you on how to make your returns. If you are returning via courier service, Place the item securely in its original packaging and Purchase Invoice from DotLink Lanka, and mail your return to the following address:

DotLink Lanka (Pvt) Ltd

L05/ELB/01, World Trade Centre, Colombo 01

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process you an exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange.

Exceptions

The following items cannot be returned or exchanged:

•     Tempered Glass
•     Phone Covers
•     Non-warranty Products

For defective or damaged products, please contact us at the customer service number below to arrange an exchange.

Contact Us

If you have any questions concerning our return policy, please contact us:

• By email: [email protected]
• By visiting this page on our website: https://dotlinklanka.lk/contact
• By phone number: (+94) 777 352 575